January 1st, 2013

Today, I was working at the movie theater and I was walking down one of the hallways when I was approached by a mother with her two kids. She told me that she was watching Monsters Inc. 3D, but her daughter didn't like the 3D. She wanted to know if it was ok for them to go see Rise of the Guardians since it was not in 3D and had just started. Normally for something like that we allow them to go in no problem, but 3D is $9 more expensive. I told the mother that it was fine, but I thought she'd want to exchange tickets so she could get her money back for the 3D showing. She said she just wanted to get her kids settled as soon as possible, so she didn't care about the money. I took her ticket stubs, told her to go in the movie, and I'd come and find her with the new stubs and her money back. She was so appreciative! And when I told my manager about the experience, he was very proud with how I handled the situation. It was a great feeling!